​​​Get involved​​


Patient and Public Involvement (PPI) is a priority for Croydon Clinical Commissioning Group.  It is enshrined in the NHS constitution.  

A Handbook to the NHS constitution is also available, here.  The Handbook provides an explanation of each right and pledge in the NHS Constitution and the legal sources of both patient and staff rights. It also outlines the roles we all have to play in protecting and developing the NHS.  

Getting members of the public and patients involved can help improve the quality of health services in Croydon. 

We are committed to involving you in our commissioning cycle.  

Read on to how we involve the public and patients in buying and managing health and care services in Croydon.  If you want to get involved, please email getinvolved@croydonccg.nhs.uk

The NHS Commissioning Cycle

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Below is an example of how local residents got involved in the procurement of urgent care services.

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The Engagement Structure below shows how the engagement work we do feeds into the the CCG's process and decision making.

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We are always working to improve the services we commission. There are many ways to get involved.

Croydon CCG Virtual Health Network 

We recognise that not everyone is able to, or wants to, attend a public meeting or a focus group. For some of our residents, online engagement is an effective and preferred way for them to receive and comment on information and provide insight into local health services. During 2015-16, Croydon CCG set up a virtual Health Network to open up alternative ways for people to engage with the CCG. Members of the virtual network are able to give their views and input into healthcare decisions and policies. Currently there are over 300 contacts on our virtual network which is made up of individuals and local organisations. 

If you would like to get involved in our local healthcare network let us know by emailing us at getinvolved@croydonccg.nhs.uk and we will keep you informed of opportunities.

There are other opportunities to engage with your local healthcare system:

We report back to our Governing Body on PPI activities every quarter (three months).  This is a summary of who we have engaged with, what we have engaged about and the impact of that engagement.   We also provide annual high level reports to NHS England (Participation Duty Reports)
  • Full Governing Body reports, of which the PPI forms a part, can be found here
  • Participation Duty Reports can be found here
  • PPI activity in Croydon can also be found in our Annual Reports 

General Feedback

Please let us have your feedback on any issues relating to health care services in Croydon.  You can email us at getinvolved@croydonccg.nhs.uk.  You can also complete our Feedback form at any time. 

Please note:  Your feedback is important to us and we aim to respond to you as quickly as we can but it may take up to five working days for us to get back to you.

Helping patients and the public to stay involved in services we commission

Working together to improve services through Croydon residents' feedback 

We work closely with our local health and care service providers to ensure that patients and members of the public have opportunities to give feedback on current services and be involved in developments for the future.

In our contracts we set out requirements that services must meet in relation to communicating with and involving service users, the public and staff.  We use the standard NHS contract for all services we commission, other than primary care, which is covered by separate contracting arrangements.

The contract covers: 

  • involving individuals in decisions about their own care and treatment, providing them with information they can readily understand and responding to questions in a timely way
  • actively seeking feedback from service users and the public about the services they are using or have received; this includes using patient surveys and the Friends and Family Test
  • involving service users and the public when considering and implementing developments to services, and providing evidence when required of how they have done this and its impact

Our Quality Committee and Clinical Quality Review Group meetings monitor the on-going performance and progress of the services we commission. Our lead commissioners meet monthly with provider colleagues to talk about local services and work together to mitigate some of the challenges of involving diverse groups, acting on feedback and demonstrating to the CCG where people's views have had an impact.

People who live in Croydon also use services outside of Croydon, such as St Georges, the Princess Royal Hospital in Bromley and Kings College Hospital. The CCG liaise with the lead commissioners for these NHS services to ensure that their patients' feedback and the issues that matter to them are heard and acted on.

In the future, we are discussing with colleagues in our commissioning support team (NELCSU) how to bring a more consistent approach to the way that engagement is discussed at CQRG meetings across south west London. We aim to develop a set of 'engagement prompt' questions that can be used by chairs or other meeting participants, and hope to schedule regular involvement presentations across all providers.

Quality accounts

All NHS Trusts produce an annual Quality Account, which has some information on work they have done to listen to and improve the experience of their patients and the public. You can see them on our Trusts' websites:

For Croydon Health Services click here

For South London & Maudsley NHS Mental Health Trust

Find out how you can give feedback or get involved with your local hospital, community health service or mental health service

Feedback on services provided by Croydon Health Services (including Croydon University Hospital)  

Feedback on services provided by South London & Maudsley NHS Mental Health Trust.