​​​Get involved​​


NHS Croydon Clinical Commissioning Group (CCG) work on behalf of the people who live in Croydon.  We know that it is important to listen to patients, local people and carers about their experiences of health services. We want people who live in Croydon to share their feedback with us to make sure we provide excellent care and we meet their needs.  This is call Patient and Public Involvement.

Patient and Public Involvement (PPI) is a priority for the CCG.  It is enshrined in the NHS constitution.  

A Handbook to the NHS constitution is also available, here.  The Handbook provides an explanation of each right and pledge in the NHS Constitution and the legal sources of both patient and staff rights. It also outlines the roles we all have to play in protecting and developing the NHS.  

Working with commissioners to engage

We are committed to involving you in our commissioning cycle.  Our engagement team actively work with our commissioners to support them to best involve patients and the public.  We have an introduction to engagement and and its centrality in the commissioning cycle, which is available here.  The guide that explains their role, can be found here.  We have also led learning events for colleagues which explains the public's role in commissioning.  You can view the presentation used, as well as an overview of the legal duty of engagement.  We have a robust service change checklist, developed with members of the public, to determine the first steps in engagement and who we might first target in the engagement.  You can see this checklist here.

Joint Impact Assessment Panel (JIAP)

As part of our on-going improvement programme the CCG formalised the process for assessing all of our commissioning activities against the domains of [atient and public engagement, quality, equality and privacy, by establishing JIAP in October 2017. JIAP brings together the leads in these areas to explore how commissioning activity will impact on patients and carers and ensuring that robust patient and stakeholder engagement is undertaken by all commissioners across the organisation. 

The overarching remit  of JIAP is provide a reliable and consistent approach for assessing current and future impact assessment submissions that supports Croydon CCG's statutory, governance and quality commitments.

Read on to how we involve the public and patients in buying and managing health and care services in Croydon.  If you want to get involved, please email getinvolved@croydonccg.nhs.uk

The NHS Commissioning Cycle

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Below is an example of how local residents got involved in the procurement of urgent care services.

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The Engagement Structure below shows how the engagement work we do feeds into the the CCG's process and decision making.

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We are always working to improve the services we commission. There are many ways to get involved.

Croydon CCG Virtual Health Network 

We recognise that not everyone is able to, or wants to, attend a public meeting or a focus group. For some of our residents, online engagement is an effective and preferred way for them to receive and comment on information and provide insight into local health services. During 2015-16, Croydon CCG set up a virtual Health Network to open up alternative ways for people to engage with the CCG. Members of the virtual network are able to give their views and input into healthcare decisions and policies. Currently there are over 300 contacts on our virtual network which is made up of individuals and local organisations. 

If you would like to get involved in our local healthcare network let us know by emailing us at getinvolved@croydonccg.nhs.uk and we will keep you informed of opportunities.

There are other opportunities to engage with your local healthcare system:

We report back to our Governing Body on PPI activities every quarter (three months).  This is a summary of who we have engaged with, what we have engaged about and the impact of that engagement.   
  • Full Governing Body reports, of which the PPI forms a part, can be found here
  • Participation Duty Reports to NHS England can be found here
  • PPI activity in Croydon can also be found in our Annual Reports 

General Feedback

Please let us have your feedback on any issues relating to health care services in Croydon.  You can email us at getinvolved@croydonccg.nhs.uk.  You can also complete our Feedback form at any time. 

Please note:  Your feedback is important to us and we aim to respond to you as quickly as we can but it may take up to five working days for us to get back to you.