NHS Croydon Clinical Commissioning Group (CCG) work on behalf of the people who live in Croydon. We know that it is important to listen to patients, local people and carers about their experiences of health services. We want people who live in Croydon to share their feedback with us to make sure we provide excellent care and we meet their needs. This is call Patient and Public Involvement.
We want you to get involved
We want to hear from Croydon residents in a way that suits them best. We are trying to understand how we can make sure we make it as easy as possible for people to contact us.
Did you know?
- We can provide information in easy read, large print, audio and different languages
- We can pay travel costs
- We have a hearing loop at all of our public meetings
- We can pay for support costs
- We hold meetings and events in accessible venues
- We can provide language interpreters
- You can tell us if you need any support to get involved so that we can help
If you would like to be more involved in the work of the CCG please call 020 3668 1384. An English-speaker will take details of what you might need to help you to get involved with us.
We may not be able to meet your requirements immediately but we will try to provide the right support to help us to work with you as quickly as possible.
Patient and Public Involvement (PPI) is a priority for the CCG. It is enshrined in the NHS constitution.
A Handbook to the NHS constitution is also available, here. The Handbook provides an explanation of each right and pledge in the NHS Constitution and the legal sources of both patient and staff rights. It also outlines the roles we all have to play in protecting and developing the NHS.
Please see our video featuring Elaine Clancy, the CCGs Director of Quality & Governance to find out more about how we engage with Croydon residents
There are lots of different ways for someone who lives in Croydon to get involved with Croydon (CCG).
- We hold meetings where people who live in Croydon who are interested in what we do can come along to
- We also go out and speak to the local community to find out what people think works well and what could be better.
We want to make sure we understand what is important for people who live in Croydon and make sure the services work for them.
We know that Croydon resident's lead busy lives and public meetings aren't for everyone so there are lots of other ways to work with us such as completing surveys or joining our virtual Health Network. Members of the virtual health network are able to give their views and input into healthcare decisions and policies on-line.
The Get Involved pages on our website will give you more information on the Engagement work we do.
We want to hear from and talk with as many Croydon residents as we can. If there's a way that we can make it easier for you to talk with us please let us know by calling 0203 668 1384 or emailing Croydon-GetInvolved@swlondon.nhs.uk
The Engagement Roadmap below shows how the engagement work we do feeds into the the CCG's process and decision making.
Engagement Road Map
We are always working to improve the services we commission. There are many ways to get involved.
Croydon CCG Virtual Health Network
We recognise that not everyone is able to, or wants to, attend a
public meeting or a focus group. For some of our residents, online
engagement is an effective and preferred way for them to receive and
comment on information and provide insight into local health services.
Members of the virtual
network are able to give their views and input into healthcare decisions and
If you would like to get involved in our local healthcare network let us know by emailing us at Croydon-GetInvolved@swlondon.nhs.uk and we will keep you informed of opportunities.
There are other opportunities to engage with your local healthcare system:
We report back to our Governing Body on PPI activities every quarter (three months). This is a summary of who we have engaged with, what we have engaged about and the impact of that engagement.
- Full Governing Body reports, of which the PPI forms a part, can be found here
- Participation Duty Reports to NHS England can be found here
- PPI activity in Croydon can also be found in our Annual Reports
Please let us have your feedback on any issues relating to health care services in Croydon. You can email us at Croydon-GetInvolved@swlondon.nhs.uk. You can also complete our Feedback form at any time.
Please note: Your feedback is important to us and we aim to respond to you as quickly as we can but it may take up to five working days for us to get back to you.