Emotional Wellbeing and Mental Health (EWMH) services

Emotional wellbeing and mental health support for children and young people 

Emotional Wellbeing and Mental Health (EWMH) services, provide support for children and young people (up to the age of 18), living in Croydon. 

Previously, Child and Adolescent Mental Health Services (CAMHS), was the main name known and used in Croydon. CAMHS is now a part of Emotional Wellbeing and Mental Health (EWMH) services. 

How EWMH referrals will be managed

From 3 February 2020, referrals for children and young people with emotional wellbeing and mental health difficulties, will be managed through Croydon's Single Point of Contact (SPOC). 

To help children and young people access the service that meets their needs, at the right time, practitioners, alongside other multi-agency professionals, will receive and manage all new EWMH referrals. They will do this for all the emotional wellbeing and mental health services including:

  • South London & Maudsley NHS Trust Child & Adolescent Mental Health Services (CAMHS)
  • Off the Record (OtR) 
  • Croydon Drop In (CDI)
  • Children's Wellbeing Practitioners Programme.

EWMH referrals can be made by a wide range of agencies and professionals. For example; GPs, Children's Social Care (CSC), schools, health providers and voluntary sector organisations. 

Getting consent

Before making a referral for EWMH support, you must get consent from the young person (if they are over 16), or parent/carer (if the child is under 16). The only exception is if there is an immediate risk of significant harm to a child or young person.

In some cases, it may be necessary to direct the child or young person to a different service which best meets their needs. For example; early help and other signposting services – see details below. 

For more information and referral help 

Download information about EWMH services. It includes help with what makes a good referral.


Currently, EWMH self-referrals are not accepted from children, young people and families. 

But Off the Record and Croydon Drop In services do accept self-referrals. Their contact details are below. 

Off the Record
Telephone: 020 8251 0251 
Email: info@talkofftherecord.org 

Croydon Drop In
Telephone: 020 8680 0404 
Email: enquiries@croydondropin.org.uk 

Croydon's Local Transformation Plan 2019/20 (EWMH)

The Croydon Local Transformation Plan, directs our journey of transforming mental health and emotional wellbeing services, for children and young people in Croydon. It is refreshed annually, and produced in partnership with the Croydon Clinical Commissioning Group (CCG), Croydon Council, Providers and NHS England. 

Download Croydon's Local Transformation Plan

Croydon Partnership Early Help

Early help services can be accessed if support with EWMH is not needed. Early help services can include one or more of the following;

  • Families in need of parenting advice and support
  • families affected by domestic violence
  • families living with drug and alcohol misuse
  • families affected by parental mental ill health
  • families where children have previously been in need and in receipt of a more specialist service but continue to require further support at an intensive level of need
  • families living with a low level of neglect
  • families where a child or children are at risk of or have already been excluded from school

A list of early help services can be found under "Resources for Safeguarding Leads" through this link: https://www.croydon.gov.uk/healthsocial/families/ccfpartnership/early-help.